FAQ

Frequently Asked Questions (FAQ)

1. When will I receive my product?

Immediately after successful payment.

Your purchase will:

  • Appear on the order confirmation page

  • Be delivered to the email address provided at checkout

If you do not receive your access details within a few minutes, please check your spam or junk folder.

2. What if I entered the wrong email address?

Mistakes happen.

If you entered an incorrect email address during checkout, please contact us as soon as possible and provide:

  • Your full name

  • Order number (if available)

  • Proof of payment

We will verify your purchase and resend your product to the correct email address.

Email: freedomofmovenentsa@gmail.com

3. What format are your products delivered in?

Most products are delivered digitally as:

  • PDF guides and ebooks

  • Worksheets and templates

  • Downloadable resources

  • Digital educational materials

As our platform grows, future products may also include:

  • Video training

  • Private member portals

  • Interactive resources

  • Digital toolkits

4. Do you offer refunds?

Due to the digital nature of our products, all sales are final.

Refunds may only be considered in exceptional circumstances, including:

  • Duplicate payments

  • Payment processed but product not delivered

  • Technical issues that prevent access and cannot be resolved

Please review our Refund Policy for complete details.

5. Can I share, copy, or resell the products?

No.

All products sold by Freedom of Movement HQ are licensed for personal use only.

You may not:

  • Share purchased files

  • Upload content publicly

  • Redistribute materials

  • Resell any product

  • Claim our content as your own

Unauthorised distribution or reproduction may result in suspension of access and legal action where applicable.

6. I did not receive my product. What should I do?

Before contacting support, please:

  • Check your spam or junk folder

  • Confirm that your email address was entered correctly

  • Allow up to 10 minutes for delivery

If you still cannot access your purchase, contact us and we will assist you.

Email: freedomofmovenentsa@gmail.com

7. Do you update your products?

Yes.

We regularly review and improve our resources to ensure they remain relevant, practical, and valuable.

Updates may include:

  • Improved formatting

  • Enhanced clarity

  • Additional resources

  • Updated information and strategies

Where applicable, updates may be provided at no additional cost.

8. How do I contact support?

For customer support, technical assistance, or general enquiries:

Email: freedomofmovenentsa@gmail.com

Support Hours:

Monday – Friday

09:00 AM – 05:00 PM (SAST)

We aim to respond within 24–48 business hours.

9. Are your products beginner-friendly?

Yes.

Our products are designed to be:

  • Clear

  • Structured

  • Practical

  • Easy to follow

Whether you are just starting your journey or looking to improve existing skills, our resources are designed to help you take action with confidence.

10. Will I get guaranteed results?

No.

We do not guarantee any specific health, financial, business, or personal outcomes.

Results vary based on factors including:

  • Consistency

  • Effort

  • Experience

  • Application of the material

Our products provide information, systems, and educational guidance.

Your results depend on how effectively you apply what you learn.

11. Are these physical products?

No.

Freedom of Movement HQ sells digital products only.

No physical items will be shipped, and all purchases are delivered electronically.

12. What topics do your products cover?

Our products are organised around three core pillars:

Move Better

Fitness, mobility, recovery, nutrition, and physical performance.

Think Better

Productivity, habits, focus, planning, and personal development.

Earn Better

Digital business, e-commerce, artificial intelligence, automation, and modern income skills.

These pillars form the foundation of everything we create.

Freedom of Movement HQ

Move Better.

Think Better.

Earn Better.