Digital Product Delivery Policy

Freedom of Movement HQ

Effective Date: 1 June 2026

Freedom of Movement HQ provides digital educational resources and downloadable products exclusively.

We do not sell, ship, or deliver physical products.

Please review this policy before making a purchase.

1. No Physical Shipping

All products available through our website are delivered electronically.

We do not:

  • Ship physical goods

  • Offer courier or delivery services

  • Provide shipping tracking numbers

  • Require physical delivery addresses for product fulfilment

All purchases are fulfilled digitally.

2. Digital Product Delivery

Upon successful payment, customers will receive access to their purchased product through:

  • A download link displayed on the order confirmation page

  • A confirmation email sent to the email address provided during checkout

Delivery is generally immediate but may take up to 10 minutes depending on payment processing and email provider delays.

3. If You Do Not Receive Your Product

If your product does not arrive within 10 minutes, please:

  • Check your spam or junk folder

  • Verify that your email address was entered correctly

  • Allow a few additional minutes for processing

If you are still unable to access your purchase, please contact us for assistance.

Email: freedomofmovenentsa@gmail.com

We will make reasonable efforts to resend your product promptly.

4. Incorrect Email Address

Customers are responsible for ensuring that the email address entered during checkout is accurate.

If an incorrect email address was provided:

  • Contact us as soon as possible

  • Provide proof of purchase or order details

  • Provide the correct email address

Where verification can be completed, we will resend your product to the updated email address.

5. Customer Responsibility

By purchasing from Freedom of Movement HQ, you acknowledge that it is your responsibility to:

  • Download and securely store purchased files

  • Maintain access to your email account

  • Ensure your device supports the required file formats

  • Keep backup copies where appropriate

Freedom of Movement HQ is not responsible for:

  • Device incompatibility

  • Deleted or lost files after download

  • Internet connectivity issues

  • Email provider delays

  • Customer-side technical issues

6. Product Usage

All products are intended for personal use only unless otherwise stated.

Customers may not:

  • Share purchased files

  • Distribute content to third parties

  • Upload products publicly

  • Resell purchased materials

  • Reproduce content for commercial purposes

All intellectual property rights remain with Freedom of Movement HQ.

7. Refunds & Digital Products

Due to the instant-access nature of digital products, all sales are generally final.

Refund requests may only be considered in limited circumstances as outlined in our Refund Policy.

Please review our Refund Policy before making a purchase.

8. Contact Information

For delivery support, product access issues, or general enquiries:

Freedom of Movement HQ

Email: freedomofmovenentsa@gmail.com

Website: freedomofmovementhq.co.za

We aim to respond within 24–48 business hours.

Freedom of Movement HQ

Move Better.

Think Better.

Earn Better.